Frequently Asked Questions

A credit card surcharge is an additional fee that a merchant can choose to charge a consumer’s bill when they pay with a credit card at the point of sale.

 Yes. Since October 6, 2022, merchants across Canada (except Quebec) can add a surcharge to credit card transactions, following the Visa and Mastercard settlement. Quebec's Consumer Protection Act effectively prevents consumer surcharging there, though B2B arrangements can still be possible. 

 The surcharge is capped at 2.4% and can never exceed your actual cost of accepting the card (your merchant discount rate). We help you set a compliant rate. 

 After a 30-day notice period to Visa, Mastercard, your payment processor, and your clients you would be able to surcharge clients who pay using credit cards.  

NB:  If your business operates in Quebec, the provincial Consumer Protection Act prevents you from surcharging consumers; however, you are able to surcharge other merchants (B2B). 

 No. Surcharging is allowed on credit cards only — never on debit or prepaid cards. Customers who pay by debit, cash, or Interac pay nothing extra. 

  Three things, and we handle the setup: give 30 days' notice to Visa/Mastercard and your processor before you start; disclose the surcharge clearly at your entrance, at checkout/online, and on the receipt; and apply it equally across the credit card brands you accept. 

  Most don't. The surcharge only affects customers who choose credit, it's small and clearly disclosed, and many simply switch to debit. We'll walk you through how other Canadian businesses have rolled it out smoothly.  

Yes, Gobinz Gatewayz offers a free consultation to discuss your business needs and determine if we are a good fit for each other.

You can contact Gobinz Gatewayz by phone at (647) 684-4949 or by email at anil@gobinzgatewayz.ca

Gobinz Gatewayz is open Monday through Friday from 9am to 5pm.